Mapping Possible x Feasible:

• Lower-order skills: Recall, Apply, Understand
• Higher-order skills: Evaluate, Analyze, Extract, Alter, Learn, Teach, Perceive, Act, Create

A knowledge worker must use which of these types of knowledge…

• Factual Knowledge: Basic elements and terminology.
• Conceptual Knowledge: Interrelationships among elements.
• Procedural Knowledge: Methods, techniques, and criteria.
• Metacognitive Knowledge: Awareness of one’s own cognition (or a business’).

To perform which of these actions:

1. Remember: Retrieve relevant knowledge from memory.
2. Understand: Construct meaning from instructional messages.
3. Apply: Use procedures in given situations.
4. Analyze: Break materials into components and examine relationships.
5. Evaluate: Make judgments based on criteria and standards.
6. Create: Put elements together to form coherent wholes.