Content from the zip file C:\Users\danie\OneDrive - Elynox\justrite-project\example-documentation\Q-21699 - Saipem COMP2\Rev 1 Quote Sent\Quality Documents.zip:
File: BSI ISO 9001 Certificate Hughes Safety Showers 2021-24.pdf
Certificate of Registration
QUALITY MANAGEMENT SYSTEM - ISO 9001:2015
This is to certify that:
Hughes Safety Showers Limited Whitefield Road Bredbury Stockport SK6 2SS United Kingdom
Holds Certificate Number:
FM 14474
and operates a Quality Management System which complies with the requirements of ISO 9001:2015 for the following scope:
The design, development, manufacture and supply of industrial safety showers, eyebaths, decontamination units, cubicles and peripheries to company or customer specifications.
For and on behalf of BSI:
Andrew Launn, EMEA Systems Certification Director
Original Registration Date: 1992-02-04
Latest Revision Date: 2021-08-24
Effective Date: 2021-09-07
Expiry Date: 2024-09-06
Page: 1 of 1
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract. An electronic certificate can be authenticated online. Printed copies can be validated at www.bsigroup.com/ClientDirectory
Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 345 080 9000 BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK. A Member of the BSI Group of Companies.
File: ISO 9001 BSI Report - 23rd June 2022.pdf
Assessment Report
Hughes Safety Showers Limited
Assessment dates Assessment Location(s) Report author Assessment Standard(s)
23/06/2022 to 23/06/2022 (Please refer to Appendix for details) Stockport (000) Denis Taylor ISO 9001:2015
Page 1 of 25
Assessment Report.
Table of contents Executive summary … 4
Changes in the organisation since last assessment … 4
NCR summary graphs … 5
Your next steps … 6
NCR close out process … 6
Assessment objective, scope and criteria … 7
Statutory and regulatory requirements… 7
Assessment participants … 7
Assessment conclusion … 8
Findings from previous assessments … 9
Findings from this assessment … 12
Opening Meeting. Changes to the Organisation, QMS, Quality Policy and Scope:… 12
Context of the Organisation, Risks and Opportunities, Objectives and Targets: … 12
Management Review and Internal Audits: … 13
Non-conformity and Correctives Action, Customer Satisfaction and Complaints: … 14
Tank Showers and Test Bed: … 14
Technical Design and Document Control: … 15
Purchasing and Supplier Management: … 16
Minor (1) nonconformities arising from this assessment. … 17
Next visit objectives, scope and criteria … 19
Next visit plan … 20
Appendix: Your certification structure & ongoing assessment programme … 21
Scope of certification … 21
Assessed location(s) … 21
Certification assessment programme … 22
Expected outcomes for accredited certification … 23
Definitions of findings: … 24
How to contact BSI … 24
Notes … 24
Page 2 of 25
Regulatory compliance … 25
Assessment Report.
Page 3 of 25
Assessment Report.
Executive summary
During the course of this visit, the quality management system has demonstrated that it is supporting the achievement of the explicit intended outcomes.
The organisation’s strategy is “To be the most trusted EHS partner to distributors and customers worldwide”.
During the course of the visit, relevant quality risks and opportunities were seen to have been identified and effectively managed.
The QHSE Manager confirmed the effectiveness of the system as seen through the eyes of clients.
Particular strengths of the system identified was the openness and attitude of the employees interviewed.
Of the three non-conformances open from the last audit one was closed and two remain open for review at the next audit.
One area of weakness was identified and this were as follows;
- Calibration
The organisation is already aware that the system is not being used to full effect, and this was seen during the audit.
A number of opportunities for improvement have been identified. Although these are not followed up at future visits, they may offer significant opportunities to strengthen the system, so please do consider their merits.
Changes in the organisation since last assessment
The following changes in relation to organisation structure and key personnel involved in the certified management system were noted: The appointment of a new Operations Manager starting 27th June 2022. The appointment of a new Production Manager. The appointment of a new Supply Chain Manager.
No change in relation to the audited organisation’s activities, products or services covered by the scope of certification was identified.
There was no change to the reference or normative documents which is related to the scope of certification.
Page 4 of 25
NCR summary graphs
Areas of the standard(s) where BSI recorded findings
Assessment Report.
Which standard(s) BSI recorded findings against
Page 5 of 25
Where BSI recorded findings
Assessment Report.
Your next steps
NCR close out process
Corrective actions with respect to nonconformities raised at the last assessment have been reviewed. Actions were not found to be effectively implemented in all areas. Such areas, identified in subsequent sections of the report, will be further reviewed for closure at the next assessment. A minor nonconformity requiring attention was identified. This, along with other findings, is contained within subsequent sections of the report. A minor nonconformity relates to a single identified lapse, which in itself would not indicate a breakdown in the management system’s ability to effectively control the processes for which it was intended. It is necessary to investigate the underlying cause of any issue to determine corrective action. The proposed action will be reviewed for effective implementation at the next assessment.
Please refer to Assessment Conclusion and Recommendation section for the required submission and the defined timeline.
Page 6 of 25
Assessment Report.
Assessment objective, scope and criteria The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to verify that elements of the scope of certification and the requirements of the management standard are effectively addressed by the organisation’s management system; that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organisation’s specified objectives as applicable with regard to the scope of the management standard; to confirm the ongoing achievement and applicability of the forward strategic plan and where applicable to identify potential areas for improvement of the management system.
The scope of the assessment is the documented management system with relation to the requirements of BS EN ISO 9001: 2015 and the defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.
BS EN ISO 9001: 2015 Hughes Safety Showers Limited management system documentation
Statutory and regulatory requirements The risk process identifies the Legal and Regulatory requirements for the business and these are reviewed at the management review meeting.
Updates to legislation are received through associations to The Compliance People and Technical Seats on EN Standards and Ansi Standards. Assessment participants
Name
Position
Gary Kaill
Paul Darlington
David Ward
James Hamilton
Toni Lock
QHSE Manger Managing Director Tank Showers Team Leader Engineering Manager Group Financial Controller
Opening meeting X
X
Closing meeting X
X
X
Interviewed(processes)
X
X
X
Page 7 of 25
Assessment Report.
Assessment conclusion
BSI assessment team
Name
Denis Taylor
Assessment conclusion and recommendation
Position
Team Leader
The audit objectives have been achieved and the certificate scope remains appropriate. The audit team concludes based on the results of this audit that the organisation does fulfil the standards and audit criteria identified within the audit report and it is deemed that the management system continues to achieve its intended outcomes.
RECOMMENDED - Corrective Action Plan Required (‘Minor’ findings only): The audited organisation may be recommended for continued certification, based upon the acceptance of a satisfactory corrective action plan for all ‘Minor’ findings as shown in this report. Effective implementation of corrective actions will be reviewed during the next surveillance audit.
Please submit a plan through the BSI Connect Portal detailing the nonconformity, the root cause, correction and your proposed corrective action, with responsibilities and timescales allocated. The plan is to be submitted no later than 01/07/2022. If the corrective action plan is not received by this date you may be putting your certification status at risk.
For any questions please contact your local BSI office, referencing the report number 3394466.
One non-conformance for Management Review to be reviewed at the next surveillance audit.
Use of certification documents, mark / logo or report
The use of the BSI certification documents and mark / logo is effectively controlled.
Page 8 of 25
Assessment Report.
Findings from previous assessments
Finding Reference Certificate Standard Location reference
Category
2014882-202101-N3
Certificate Reference
FM 14474
ISO 9001:2015
Clause
9.3.1
0008915578-000
Minor
Area/process:
Management System
Details:
The current process for management review does not ensure the QMS is adequately reviewed for suitability, adequacy and effectiveness.
At present an annual review meeting is held (last conducted Jan 2020). The annual review typically concludes that the system is effective, however the impartial review informally conducted by the management team would indicate to the contrary e.g. lack of ownership of processes, documentation not reviewed and updated effectively.
Objective Evidence:
Cause
Monthly top management reviews take place. It is understood that the organisation will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Correction/containment
Monthly top management reviews take place. It is understood that the organisation will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Corrective action
Monthly top management reviews take place. It is understood that the organisation will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Closed?
No
Monthly top management reviews take place. It is understood that the organisation will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Justification
09/12/2021 Good progress, however, 2022 Dploy review forthcoming, which may incorporate Management Review elements.
23-06-22 Top Management conduct monthly meetings and elements of the QMS are discussed. There are to be rolled out into a formal set of minutes and will be reviewed annually in the January audits.
Page 9 of 25
Assessment Report.
2142637-202112-N1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
4
0008915578-000
3284875
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Context/issues, risks and opportunities; Interested parties and needs and expectations
Details:
Context of the organisation has not been fully realised.
Objective Evidence:
Cause
JREMEA-HS-FM-026 00 Risk and Opportunities (Oct 2018).xlsx (4.1) Interested parties register 2020.xlsx (4.2)
- The above two docs are overdue a review.
Correction/containment
Corrective action
Closed?
No
Justification
23-06-2022 The document still requires a review as it is dated 15-04- 2020.
Page 10 of 25
Finding Reference Certificate Standard Location reference Assessment Number
Category
2142637-202112-N2
Certificate Reference
FM 14474
ISO 9001:2015
Clause
10.2
Assessment Report.
0008915578-000
3284875
Minor
Area/process:
Internal audit and nonconformity and corrective action; Objectives and performance improvement
Details:
Nonconformity and corrective action has not been fully realised.
Objective Evidence:
Cause
04 2021 Packing - Internal Audit (Sep 2021).pdf - 1 x minor NC raised
- The NC has not been taken through the full corrective action process Inc. root cause.
The process was not followed as specified within the procedure.
Correction/containment
A review of the process was conducted and it determined that photography was not a real requirements. Therefore the procedure would be amended,
Corrective action
Procedure QMS025 Packing was updated to remove the requirement for photography issue 1.1P dated 24-03-2022.
Closed?
Yes
Justification
Procedure witnessed and the photography section removed.
Page 11 of 25
Assessment Report.
Findings from this assessment
Opening Meeting. Changes to the Organisation, QMS, Quality Policy and Scope: The opening, meeting was conducted with those specified above. The organisation has seen several changes since the last visit from BSI and these are defined as follows: The appointment of a new Operations Manager starting 27th June 2022. The appointment of a new Production Manager. The appointment of a new Supply Chain Manager. The Quality Management System has not seen any significant changes and is currently at version 1.2J. The Quality Policy is a controlled document within the QMS and meets the requirements of the standard. The Policy is displayed throughout the organisation on various notice boards. The scope was read out at the meeting and agreed to be current however this is under review as the organisation provide a service to the equipment at customer’s sites.
Finding Reference Certificate Standard Location reference Assessment Number
Category
2203367-202206-I1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
4.3
0008915578-000
3394466
Opportunity for Improvement
Area/process:
Opening Meeting. Changes to the Organisation, QMS, Quality Policy and Scope
Details
Define the wording for the scope and forward to BSI for amendment to the certificate and plan.
Context of the Organisation, Risks and Opportunities, Objectives and Targets: The Context of the Organisation was provided dated 15-04-2020. There is a non-conformance open that shows the document to be requiring a review. This is left open as the review will be conducted at the Management Review Meeting planned for November 2022.
Risks and Opportunities are part of the above document and was required on the 23-03-2022. Any changes required to this process will be conducted at the next Management Review Meeting. A total of 16 Risks were identified and a total of 7 opportunities.
Objectives and targets are set by Group and then rolled down to the relevant departments. The objectives are defined as follows: Detail of Objective Cost of Escaping Defects < £13,200 Average time to close NCR > 14 days Customer NCRs > 9 per month
Page 12 of 25
Maintain certification to BS EN ISO 9001:2015 Quality Standard Internal Audit Schedule Compliance
The above objectives are measured and reported on a monthly basis, a colour coded system of tables and graphs are used to pictorially identify any trends or shortfalls.
Assessment Report.
Management Review and Internal Audits: The Management Review process is conducted formally annually, although a meeting is conducted by Top Management monthly and the elements are discussed in this meeting. The plan has been changed to cover the topic annually in the January audit.
The internal audit process was demonstrated using the following documents: Audit Schedule for 2021/2022 provided that covers the QMS audited over a twelve month period. Purchasing and Stores Engineering Service Packing Sales Manufacturing - Showers and Tanks Manufacturing Fabrication QMS Systems A separate spreadsheet shows all of the clause sections of the standard cross referenced to the audit programme thus ensuring that all clauses are audited.
Audit reports as follows: ~ 05-2022 Sales dated 20-10-2021 no issues identified. ~ 06-2022 Manufacturing - Showers and Tanks dated 10-01-2022 no issues identified.
Finding Reference Certificate Standard Location reference Assessment Number
Category
2203367-202206-I2
ISO 9001:2015
0008915578-000
3394466
Opportunity for Improvement
Certificate Reference
Clause
FM 14474
9.3.1
Area/process:
Management Review and Internal Audits
Details
The monthly meeting elements of the QMS are to be rolled into a formal set of minutes for the annually review conducted in January visits.
Page 13 of 25
Assessment Report.
Non-conformity and Correctives Action, Customer Satisfaction and Complaints: The process was demonstrated using the following documents: ~ Non-conformance Register showing all forms of issues from Non-conformances, OFI’s and Customer Complaints. ~ From 26-05-2021 thorough to today a total of nine OFI’s recorded, one Non-conformance and all of these are closed out. ~ Corrective actions are recorded on the register as notes and a series of measures are specified against each issue. ~ Supplier Non-conformance raised against Abtech for BPG6 EEXE Junction Box M20&M25. ~ Issue recorded as incomplete parts without earthing bolts.
Customer Satisfaction is recorded as ~ No evidence could be provided at this time.
Customer Complaints QMS015 Complaints Process Revision 1.3 dated 23-12-2020. ~ No customer complaints have been recorded for this period.
Tank Showers and Test Bed: The process was demonstrated using the following documents: ~ All projects are built to a specification identified by the model number. ~ Test Document / Atex Equipment Register is photocopied from an original and can barely be read. ~ Sample witnessed Hughes Job Reference 109043 2/3 dated 23-06-2022. ~ Production schedule shows all projects through the department with the following titles identified: ~ Job No. Customer, Quantity, Product Code, Product Name, Due, Frames, Tanks, Tops, Legs, Promised Delivery Date. ~ All work is allocated to individuals for the appropriate build and or test. ~ Projects are tested as per the design criteria and the following equipment used to verify: ~ Fluke Multimeter Serial Number 38050340WS Calibrated 10-06-2021 next due 09-06-2022. ~ Thermometer Serial Number 32538520425 RS Components Certificate No. 1602116 dated of expiry 14-10-2019. ~ Test results are recorded on the Test Document/Atex Equipment Register. ~ Job Sheet witnessed 0000109121 Despatch dated 08-07-2022 Description 01393J783 Job Pack consist of Job Sheet and BOM.
Page 14 of 25
Finding Reference Certificate Standard Location reference Assessment Number
Category
2203367-202206-I3
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.5.1
Assessment Report.
0008915578-000
3394466
Opportunity for Improvement
Area/process:
Tank Showers and Test Bed
Details
Reprint the original document and circulate for use.
Technical Design and Document Control: The process was demonstrated using the following documents: The products are split into two defined product ranges. Standard Product and Engineered Solutions. ~ Document Packs are created for all types of projects and these consist of Specifications, BOM’s and where required Drawings. ~ Workload is controlled by Microsoft Trello. The projects are allocated to individuals and the stages controlled e.g. Approvals, Drawings on Hold, Comments Returned, Drawing in Progress etc. ~ Designs are checked internally by another engineer and not the person designing the project. ~ BOM’s are also checked and authorised to minimise errors. ~ PDM Database controls the parts required for the projects. ~ PDF Directory stores the latest drawing for access purposes for all departments. ~ Data Card for all drawings show the controls of issues, dates, names, etc. ~ Sample witnessed Sales Order No. 10967 ~ Sample drawing Model No. EXP-SD-18GS/85G Outdoor Self-draining Emergency Safety Shower with Eye/Facewash Fountain. Drawn by AV dated 20-06-22, Checked by JH dated 23/06/22, Approved by JH dated 23-06-22. Drawing Number 109167-01 Revision A. ~ Email quotes received and this equates to the specification for the customer. ~ Work-to Lists create the job cards. ~ On approval from customer enter details onto Sage system and this controls the BOM for selection and or ordering purposes. BOM Accuracy is a KPI that the department are measured on and currently the results are scored as follows: ~ BOM Discrepancies vs Completed. ~ BOM Discrepancies KPI. ~ BOM Discrepancies by Value Stream. ~ BOM Discrepancies in Prem. ~ BOM Discrepancies in EXP. ~ BOM Discrepancies in Tanks. ~ BOM Discrepancies Heated.
Page 15 of 25
Assessment Report.
Purchasing and Supplier Management: The process was demonstrated using the following documents: All purchasing is controlled by the Sage Operating Software. MRP reports are run overnight to ensure that stocks are maintained and new components ordered. BOM’s are controlled by the software and when released the system defines the shortages and places orders. All suppliers are listed on Sage and are approved from a historical basis. ~ Sample witnessed Drawing Number 10257 Fabrication made internally by the division. ~ Sample Abtech BPG6 Junction Box.
Page 16 of 25
Minor (2) nonconformities arising from this assessment.
Assessment Report.
Finding Reference Certificate Standard Location reference Assessment Number
Category
2203367-202206-N1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.1.5.2
0008915578-000
3394466
Minor
Area/process:
Tank Showers and Test Bed
Statement of non- conformance:
The process was not effective
Measurement traceability When measurement traceability is a requirement, or is considered by the organisation to be an essential part of providing confidence in the validity of measurement results, measuring equipment shall be:
a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standards exist, the basis used for calibration or verification shall be retained as documented information; b) identified in order to determine their status; c) safeguarded from adjustments, damage or deterioration that would invalidate the calibration status and subsequent measurement results.
The organisation shall determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and shall take appropriate action as necessary.
Ensure that all equipment is calibrated as specified and ensure that supporting certificates and labels are affixed to the equipment.
Clause requirements
Objective Evidence
Cause
Correction/containment
Corrective action
Page 17 of 25
Assessment Report.
Finding Reference Certificate Standard Location reference Assessment Number
Category
2203367-202206-N2
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.1.5.2
0008915578-000
3394466
Minor
Area/process:
Tank Showers and Test Bed
Statement of non- conformance:
The process was not effective
Measurement traceability When measurement traceability is a requirement, or is considered by the organization to be an essential part of providing confidence in the validity of measurement results, measuring equipment shall be:
a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standards exist, the basis used for calibration or verification shall be retained as documented information; b) identified in order to determine their status; c) safeguarded from adjustments, damage or deterioration that would invalidate the calibration status and subsequent measurement results.
The organization shall determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and shall take appropriate action as necessary.
Ensure that all equipment is calibrated as specified and ensure that supporting certificates and labels are affixed to the equipment.
Clause requirements
Objective Evidence
Cause
Correction/containment
Corrective action
Page 18 of 25
Assessment Report.
Next visit objectives, scope and criteria
The objective of the assessment is to conduct a surveillance assessment and look for positive evidence to verify that elements of the scope of certification and the requirements of the management standard are effectively addressed by the organisation’s management system; that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organisation’s specified objectives as applicable with regard to the scope of the management standard; to confirm the ongoing achievement and applicability of the forward strategic plan.
The scope of the assessment is the documented management system with relation to the requirements of BS EN ISO 9001: 2015 and the defined assessment plan provided in terms of locations and areas of the system and organisation to be assessed.
BS EN ISO 9001: 2015 Hughes Safety Showers Limited management system documentation Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the organisation within 30 days of an agreed visit date. It is a condition of registration that a deputy management representative be nominated. It is expected that the deputy would stand in should the management representative find themselves unavailable to attend an agreed visit within 30 days of its conduct.
Page 19 of 25
Assessment Report.
Next visit plan
Date
Auditor
Time
Area/process
Clause
05/12/2022
Jane Simms
09:00
Opening Meeting
09:15
QMS Objectives, targets and management programmes
09:30
Management review
10:00
Internal audits QMS
10:30
Changes in context, interested parties and needs and expectations
10:45
Nonconformity and corrective action
11:00
Risks and Opportunities
11:15
Order Processing UK
11:45
Order processing Decontamination
12:30
Lunch
13:00
Assembly: Premier
13:30
Goods receiving/stores
14:00
Packing & Despatch
14:30
Resource, Competence, training and awareness
15:00
Report Preparation
16:00
Closing Meeting
Page 20 of 25
Appendix: Your certification structure & ongoing assessment programme
Assessment Report.
Scope of certification
FM 14474 (ISO 9001:2015) The design, development, manufacture and supply of industrial safety showers, eyebaths, decontamination units, cubicles and peripheries to company or customer specifications.
The design, development, manufacture and supply of industrial safety showers, eyebaths, decontamination units, cubicles and peripherals to company or customer specifications.
Assessed location(s) The audit has been performed at Central Office.
Stockport / FM 14474 (ISO 9001:2015)
Location reference Address
Visit type
Assessment number
Assessment dates
0008915578-000 Hughes Safety Showers Limited Whitefield Road Bredbury Stockport SK6 2SS United Kingdom
Continuing assessment (surveillance)
3394466
23/06/2022
Deviation from audit plan
Yes
Reason for deviation from audit plan
Due to departments not being available the plan was swapped to suit Order Processing UK swapped to Tank Showers and Test Bed Order Processing Decontamination swapped to Technical Design and Document Control
Total number of Employees
80
Effective number of Employees Scope of activities at the site The design, development, manufacture and supply of
80
industrial safety showers, eyebaths, decontamination units, cubicles and peripherals to company or customer specifications.
Assessment duration
1 day(s)
Page 21 of 25
Certification assessment programme
Assessment Report.
Audit1 Audit2 Audit3 Audit4 Audit5 Audit6
01/22
07/22
01/23
07/23
01/24
07/24
Certificate number - FM 14474 Location reference - 0008915578-000
Business area/location
Date (mm/yy):
Duration (days):
QMS Objectives, targets and management programmes
Management review
Internal audits QMS
Changes in context, interested parties and needs and expectations
Risks and Opportunities
Customer satisfaction/complaints
Technical Design & Dev & drawing control
Servicing dept. (site visit once in cycle or office review of controls) - Not yet added to scope of certification
Goods receiving/stores
Purchasing/Supplier Management & Contractor control
Fabrication
Assembly: Tank showers Plus test bed
Assembly: Premier
Assembly: EXP
Order processing Export
Packing & Despatch
1
X
X
X
X
X
X
1
X
X
X
X
X
X
X
X
Resource, Competence, training and awareness
Nonconformity and corrective action
X
X
Order processing Decontamination
Order Processing UK
Leadership and commitment top management discussion
Recertification by strategic review
Page 22 of 25
1
X
X
X
X
X
X
X
X
X
X
X
X
1
X
X
X
X
X
X
X
X
X
1
X
X
X
X
X
X
X
X
X
X
X
X
1
X
X
X
X
X
Assessment Report.
Expected outcomes for accredited certification What accredited management system certification means? To achieve an organisation’s objectives related to the Expected Outcomes intended by the management systems standard, the accredited management system certification is expected to provide confidence that the organisation has a management system that conforms to the applicable requirements of the specific ISO standard.
In particular, it is to be expected that the organisation • has a system which is appropriate for its organisational context and certification scope, a defined policy appropriate for the intent of the specific management system standard and to the nature, scale and impacts of its activities, products and services over their lifecycles, is addressing risks and opportunities associated with its context and objectives; • analyses and understands customer needs and expectations, as well as the relevant statutory and regulatory requirements related to its products, processes and services; • ensures that product, process and service characteristics have been specified in order to meet customer and applicable statutory/regulatory requirements; • has determined and is managing the processes needed to achieve the Expected Outcomes intended by the management system standard; • has ensured the availability of resources necessary to support the operation and monitoring of these products, processes and services; • monitors and controls the defined product process and service characteristics; • aims to prevent nonconformities, and has systematic improvement processes in place including the addressing of complaints from interested parties; • has implemented an effective internal audit and management review process; • is monitoring, measuring, analysing, evaluating and improving the effectiveness of its management system and has implemented processes for communicating internally, as well as responding to and communicating with interested external parties.
What accredited management systems certification does not mean? It is important to recognize that management system standards define requirements for an organisation’s management system, and not the specific performance criteria that are to be achieved (such as product or service standards, environmental performance criteria etc.).
Accredited management systems certification should provide confidence in the organisation’s ability to meet its objectives related to the intent of the management system standard. A management systems audit is not a full legal compliance audit, and does not necessarily ensure ethical behaviour or that the organisation will always achieve 100% conformity and legal compliance, though this should of course be a permanent goal.
Within its scope of certification, accredited management systems certification does not imply or ensure, for example: • that the organisation is providing a superior product and service, or • that the organisation’s product and service itself is certified as meeting the requirements of an ISO (or any other) standard or specification.
Page 23 of 25
Assessment Report.
Definitions of findings:
Nonconformity: Non-fulfilment of a requirement.
Major nonconformity: Nonconformity that affects the capability of the management system to achieve the intended results. Nonconformities could be classified as major in the following circumstances: • If there is a significant doubt that effective process control is in place, or that products or services will meet specified requirements; • A number of minor nonconformities associated with the same requirement or issue could demonstrate a systemic failure and thus constitute a major nonconformity.
Minor nonconformity: Nonconformity that does not affect the capability of the management system to achieve the intended results.
Opportunity for improvement: It is a statement of fact made by an assessor during an assessment, and substantiated by objective evidence, referring to a weakness or potential deficiency in a management system which if not improved may lead to nonconformity in the future. We may provide generic information about industrial best practices but no specific solution shall be provided as a part of an opportunity for improvement.
How to contact BSI
Visit the BSI Connect Portal, our web-based self-service tool to access all your BSI assessment and testing data at a time that’s convenient to you. View future audit schedules, submit your corrective action plans and download your reports and Mark of Trust logos to promote your achievement. Plus, you can benchmark your performance using our dashboards to help with your continual improvement journey.
Should you wish to speak with BSI in relation to your certification, please contact your local BSI office – contact details available from the BSI website: https://www.bsigroup.com/en-GB/UK-office-locations/
Notes
This report and related documents are prepared for and only for BSI’s client and for no other purpose. As such, BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be entitled to rely on the Report. If you wish to distribute copies of this report external to your organisation, then all pages must be included.
Page 24 of 25
Assessment Report.
BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not disclose any such information to any third party, except that in the public domain or required by law or relevant accreditation bodies. BSI staff, agents and accreditation bodies have signed individual confidentiality undertakings and will only receive confidential information on a ‘need to know’ basis.
This audit was conducted through document reviews, interviews and observation of activities. The audit method used was based on sampling the organisation’s activities and it was aimed to evaluate the fulfilment of the audited requirements of the relevant management system standard or other normative document and confirm the conformity and effectiveness of the management system and its continued relevance and applicability for the scope of certification.
As this audit was based on a sample of the organisation’s activities, the findings reported do not imply to include all issues within the system.
Regulatory compliance
BSI conditions of contract for this visit require that BSI be informed of all relevant regulatory non- compliance or incidents that require notification to any regulatory authority. Acceptance of this report by the client signifies that all such issues have been disclosed as part of the assessment process and agreement that any such non-compliance or incidents occurring after this visit will be notified to the BSI client manager as soon as practical after the event.
Page 25 of 25
File: ISO 9001 BSI Report - 28th Feb 2023.pdf
Assessment Report
Hughes Safety Showers Limited
Assessment dates Assessment Location(s) Report author Assessment Standard(s)
28/02/2023 to 28/02/2023 (Please refer to Appendix for details) Stockport (000) Christopher Wright ISO 9001:2015
Page 1 of 33
Assessment Report.
Table of contents Executive summary … 3 Changes in the organization since last assessment … 4 NCR summary graphs … 4 Your next steps … 6 NCR close out process … 6 Assessment objective, scope and criteria … 6 Statutory and regulatory requirements … 6 Assessment participants … 7 Assessment conclusion … 7 Findings from previous assessments … 8 Findings from this assessment … 13 Opening Meeting: … 13 QMS Objectives, targets and management programmes: … 13 Management review: … 14 Internal audits QMS: … 14 Changes in context, interested parties and needs and expectations: … 15 Nonconformity and corrective action: … 15 Risks and Opportunities: … 16 Order Processing UK Order processing Decontamination: … 16 Goods receiving/stores: … 17 Assembly: Premier: … 18 Packing & Despatch: … 19 Resource, Competence, training and awareness: … 19 Major (1) nonconformities arising from this assessment. … 20 Minor (6) nonconformities arising from this assessment. … 21 Next visit objectives, scope and criteria … 27 Next visit plan … 28 Appendix: Your certification structure & ongoing assessment programme … 29 Scope of certification … 29 Assessed location(s) … 29 Certification assessment programme… 30 Expected outcomes for accredited certification … 31 Definitions of findings: … 32 How to contact BSI … 32 Notes … 33 Regulatory compliance … 33
Page 2 of 33
Assessment Report.
Executive summary
This audit was carried out remotely with agreement of the client and has been conducted using Information and communication technologies including Teams and WhatsApp IT methodology, which was also with full agreement and support of the client.
The planned audit objectives have been achieved, there were no connectivity issues which adversely affected the audit.
The organisation’s strategy is “To be the most trusted EHS partner to distributors and customers worldwide”.
During the course of this visit, the quality management system has demonstrated that it is generally supporting the achievement of the intended outcomes. Relevant quality risks and opportunities were seen to have been effectively managed, however following changes of personnel several issues were identified with the quality management system
A particular strengths of the system identified was the openness and attitude of the employees interviewed.
Of the four non-conformances outstanding from the last assessment, two have been successfully closed. 1 major and 6 minor NCR’s have been identified during the assessment
A one day close out visit has accordingly been booked for 27 April 2023. This will be conducted by a qualified assessor and will be used as part of your evaluation of compliance against ISO9001:2015. This is chargeable at standard rates.
A corrective action plan is required. Please submit this through the BSI Connect Portal detailing the nonconformities, the root causes, correctios and your proposed corrective actions, with responsibilities and timescales allocated. The plan is to be submitted no later than 07/03/2023. If the corrective action plan is not received by this date you may be putting your certification status at risk.
It was noted that the client is not in possession of ISO9001:2015. This can be purchased from www.bsigroup.com
Page 3 of 33
Assessment Report.
Changes in the organization since last assessment
The following changes in relation to organization structure and key personnel involved in the certified management system were noted: New Operations Manager New QHSE Manager planned, March 2023 Supply Chain Manger has left the business
No change in relation to the audited organization’s activities, products or services covered by the scope of certification was identified.
There was no change to the reference or normative documents which is related to the scope of certification.
NCR summary graphs
Areas of the standard(s) where BSI recorded findings
Page 4 of 33
Which standard(s) BSI recorded findings against
Assessment Report.
Where BSI recorded findings
Page 5 of 33
Assessment Report.
Your next steps
NCR close out process
Corrective actions with respect to nonconformities raised at the last assessment have been reviewed. Actions were not found to be effectively implemented in all areas. Such areas, identified in subsequent sections of the report, will be further reviewed for closure at the next assessment. Both major nonconformities and minor nonconformities requiring attention were identified. These, along with other findings, are contained within subsequent sections of the report. A minor nonconformity relates to a single identified lapse in the management system. A major nonconformity indicates a breakdown in the management system’s ability to effectively control the processes for which it was intended. The identification of a major nonconformity places the validity of certification at risk. It is necessary to investigate the underlying cause of any nonconformity to determine corrective action. The proposed action will be reviewed for effective implementation at the next assessment.
Please refer to Assessment Conclusion and Recommendation section for the required submission and the defined timeline.
Assessment objective, scope and criteria The objective of the assessment was to conduct a surveillance assessment and look for positive evidence to verify that elements of the scope of certification and the requirements of the management standard are effectively addressed by the organization’s management system; that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organization’s specified objectives as applicable with regard to the scope of the management standard; to confirm the ongoing achievement and applicability of the forward strategic plan and where applicable to identify potential areas for improvement of the management system.
The scope of the assessment is the documented management system with relation to the requirements of ISO9001:2015 and the defined assessment plan provided in terms of locations and areas of the system and organization to be assessed.
ISO9001:2015 Hughes management system documentation
Statutory and regulatory requirements The management system contains processes for legal and other requirements and identifies the sources to be used for researching which legal and other requirements are applicable to the organisation and its activities Company Law, Employment laws and health, safety and environmental legislation all apply
The processes involved were considered to be effective in that there are no known breaches of applicable legislation.
Page 6 of 33
Assessment participants
Name
Position
Opening meeting
Closing meeting
Interviewed (processes)
Assessment Report.
Paul Darlington
David Forster
Kevin Whalley
Wayne Tomlinson
Chris Fletcher
Chloe Chapman
Managing Director Operations Manager Head of Sales Materials Controller Logistics Manager HR Business Partner
Assessment conclusion
X
X
X
X
X
X
X
X
X
X
BSI assessment team
Name
Christopher Wright
Position
Team Leader
Assessment conclusion and recommendation
The audit objectives have been achieved and the certificate scope remains appropriate. The audit team concludes based on the results of this audit that the organization does fulfil the standards and audit criteria identified within the audit report and it is deemed that the management system continues to achieve its intended outcomes.
RECOMMENDED - Corrective Action Closure Required (‘Major’ findings): The audited organization may be recommended for continued certification, based upon satisfactory closure of all ‘Major’ findings, and a satisfactory corrective action plan for all ‘Minor’ findings as shown in this report.
Please submit a plan through the BSI Connect Portal detailing the nonconformity, the root cause, correction and your proposed corrective action, with responsibilities and timescales allocated. The plan is to be submitted no later than 07/03/2023. If the corrective action plan is not received by this date you may be putting your certification status at risk.
For any questions please contact your local BSI office, referencing the report number 3499417.
An additional 1 day visit over and above the continuing assessment plan will be necessary to verify that the planned corrective action has been effectively implemented. This visit will take place on 27/04/2023.
2014882-202101-N3 and 2203367-202206-N2 remain outstanding
Page 7 of 33
Assessment Report.
Use of certification documents, mark / logo or report
The use of the BSI certification documents and mark / logo is not effectively controlled. Refer to NCR 2299848-202302-N1
Details: Hughes Safety Showers Limited hss_brochure_1021_web.pdf claims • ISO 9001:2015 Quality Management System Certification • ISO 14001:2015 Environmental Management Systems Standard • ISO 45001:2018 Health and Safety Management Systems Standard The business is not registered to ISO14001 or ISO45001
Findings from previous assessments
Finding Reference Certificate Standard Location reference
Category
2014882-202101-N3
Certificate Reference
FM 14474
ISO 9001:2015
Clause
9.3.1
0008915578-000
Minor
Area/process:
Management System
Details:
The current process for management review does not ensure the QMS is adequately reviewed for suitability, adequacy and effectiveness.
At present an annual review meeting is held (last conducted Jan 2020). The annual review typically concludes that the system is effective, however the impartial review informally conducted by the management team would indicate to the contrary e.g. lack of ownership of processes, documentation not reviewed and updated effectively.
Objective Evidence:
Cause
Monthly top management reviews take place. It is understood that the organization will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Correction/containment
Monthly top management reviews take place. It is understood that the organization will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Corrective action
Page 8 of 33
Monthly top management reviews take place. It is understood that the organization will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
Assessment Report.
Closed?:
No
Justification
Monthly top management reviews take place. It is understood that the organization will consider an agenda matrix, to ensure full coverage of requirements. Will follow up at the next audit. Annual Management Review is not fit-for-purpose.
09/12/2021 Good progress, however, 2022 Dploy review forthcoming, which may incorporate Management Review elements.
23-06-22 Top Management conduct monthly meetings and elements of the QMS are discussed. Thee are to be rolled out into a formal set of minutes and will be reviewed annually in the January audits.
28/2/2023
- No progress has been made. See Major NCR
Page 9 of 33
Assessment Report.
2142637-202112-N1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
4
0008915578-000
3284875
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Context/issues, risks and opportunities; Interested parties and needs and expectations
Details:
Context of the organization has not been fully realised.
Objective Evidence:
Cause
JREMEA-HS-FM-026 00 Risk and Opportunities (Oct 2018).xlsx (4.1) Interested parties register 2020.xlsx (4.2)
- The above two docs are overdue a review.
Issue pre-dates current Operations Manager
Correction/containment
Context of the organisation power point created
Corrective action
Context of the organisation power point document 7/8/2022 seen and evidenced
Closed?:
Yes
Justification
23-06-2022 The document still requires a review as it is dated 15-04- 2020.
28/2/2023 Context of the organisation and associated documents evidenced and now satisfactory
Page 10 of 33
Assessment Report.
2203367-202206-N1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
9.1.2
0008915578-000
3394466
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Non-conformity and Correctives Action, Customer Satisfaction and Complaints
Details:
Objective Evidence:
Cause
The process was not fully effective
Measure the levels of satisfaction from Customers and report at the management review meeting
While Hughes were able to demonstrate processes are managed well to deal with customer issues, there is little in place to show proactive, ongoing sampling of customer opinion etc (regardless of complaints.)
Correction/containment
Consider a formal survey.
Corrective action
Carry out a formal survey.
Closed?:
Yes
Justification
- Customer survey not used
- Days to close complaint measured.
- Customer complaint log in place. Evidenced
- QMS015, issue 1.4, 23/12/2020 refers
Page 11 of 33
Assessment Report.
2203367-202206-N2
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.1.5.2
0008915578-000
3394466
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Tank Showers and Test Bed
Details:
Objective Evidence:
Cause
The process was not effective
Ensure that all equipment is calibrated as specified and ensure that supporting certificates and labels are affixed to the equipment.
The issue here was a Fluke multimeter whose calibration had expired. The meter was pulled form a drawer by the Tanks team leader. Subsequent discussion confirmed that this meter had not been used for some considerable time, and that the area concerned was appropriately serviced by meters within expiration.
Correction/containment
Meter concerned was sent to PASS UK for calibration that next day.
Corrective action
Review calibration log and equipment on shopfloor for any issues. None found. Larger process is working
Closed?:
No
Justification
28/2/2023 Issue remains open. See also, further NCR
Page 12 of 33
Assessment Report.
Findings from this assessment
Opening Meeting:
- Business overview presented
- Meeting held with the MD and Operations Manager
- Visit scope and plan confirmed.
- Future visits planned
- A follow up of conclusions resulting from internal audits was carried out and there are two outstanding issues: 2014882-202101-N3, 2203367-202206-N2
QMS Objectives, targets and management programmes: Evidence:
- QMS000, issue 1.2 J Last updates: 25/2/2021
- Policy. Endorsed by Paul Darlington, MD, 25/2/2021
- Policy displayed on notice boards, and reception.
Objectives:
- Level 1 objectives set by Justrite Safety Group CEO. Growth, continual Improvement
- Level 2 objectives set by the MD. Strategy ‘X’ Chart used
- Level 3 objectives cascaded to departments and individuals as necessary
The objectives are defined in KPI’s:
- Maintain registration to BS EN ISO 9001:2015 Quality Standard
- Internal Audit Schedule Compliance
- Cost of Escaping Defects. Achieved 8/12 months
- Average time to close NCR <14 days. 10 days average throughout 2022
- Customer of customer complaints <8 per month. Achieved
- BOM accuracy 92.71%. Actual 92.56%
- Deployed objectives document seen. Satisfactory
Planned activities have been fully realised for the processes above
Methods and determination of process results.
- Management review
- The above objectives are measured and reported on a monthly basis, a colour coded system of tables and graphs are used to pictorially identify any trends or shortfalls.
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Page 13 of 33
Assessment Report.
Management review: Evidence:
There has been no management review +++ See Major NCR +++
Planned activities have not been fully realised for the processes above.
Methods and determination of process results.
- See Major NCR below
Process results
- Planned activities have not been achieved.
The above evidence does not demonstrate, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Internal audits QMS: Evidence:
- 2021/2022 plan seen
- 4 internal audits planned for 2022
Reviewed:
-
QMS014, Manufacturing, Showers and Tanks, 06/2022, dated 10/1/2022. No issues
-
QMS018, Fabrication. 07/2022, dated 23/2/2022. No issues
-
Manufacturing Composites. 08/2022, planned for 22/5/2022. not available. Audit plan shows audit planned but not completed. Audit appears to be misfiled
-
QMS systems planned for 29/5/2022. Not completed +++ See NCR +++
-
No audits carried out so far in 2023
-
Design (QMS051) last audited 17/6/2021. Evidenced
-
Purchasing/Stores (QMS044) last audited 26/5/2021. Evidenced
-
Packing (QMS025) last audited 13/9/2021. Evidenced. 1 NCR raised. Seen on log. Closed 13/12/2021
Planned activities have not been fully realised for the processes above.
Methods and determination of process results.
- Audit plan reviewed
- QMS003, issue 1.1 G
Process results
- Planned activities have been not been achieved.
The above evidence does not demonstrate, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Page 14 of 33
Assessment Report.
Changes in context, interested parties and needs and expectations: Evidence:
- Context of the organisation power point document 7/8/2022 seen and evidenced
- SWAT analysis in place
- Understanding context
- PESTLE analysis
- Needs ands expectations of interested parties
- Interested parties register Rev 3, 24/2/2022. also covers internal and external issues.
Planned activities have been fully realised for the processes above.
Methods and determination of process results.
- Reviewed by senior management and group CEO
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Nonconformity and corrective action: Evidence:
- Corrective action log QMD045 in place and evidenced, created 30/1/2019
- Records internal opportunities for improvement
- QMD045 Log unused since 2020/2021
- Audit programme used to record issues from 2021
- Issues raised at last assessment on 3/7/2022 are not entered on the log +++ NCR +++
Customer complaints/Customer Satisfaction:
- Customer complaint log in place. Evidenced
- 87 complaints since the last audit. 75 justified
- Customer Satisfaction is measured by repeat business and complaints
- QMS015, issue 1.4 23/12/2020 refers +++ NCR +++
Planned activities have not been fully realised for the processes above.
Methods and determination of process results.
- Please see NCR’s below
Process results
- Planned activities have not been achieved.
The above evidence does not fully demonstrate, the system’s ability to deliver its intended outcomes and the process is considered to be effective
Page 15 of 33
Risks and Opportunities: Evidence:
- Risks and opportunities log 2022, rev 3 seen and satisfactory. Links to SWOT and PESLTE analysis
- Impact, probability, significance all considered. Red=Significant, Green=insignificant
Planned activities have been fully realised for the processes above.
Assessment Report.
Methods and determination of process results.
- Annual review
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Order Processing UK Order processing Decontamination: Evidence:
- Sales Force used
- RFQ often requested from customers
- QMS009 Sales process, Issue 1E, 24/1/2019
Reviewed:
-
Request for quote 3/9/2022, Flowtronix ltd, Q094403-5 (5th revision). All revisions saved
-
Quotes seen. Lead time and shipping terms shown
-
Certificate of Origin
-
Export/Import duties arranged by customer
-
Customer Purchase Order PO/FTJ/I/6676, 27/10/2022 (Quote Rev 6 accepted)
-
Order entered onto Sage software
-
Bill of Materials created
-
Process for populating order demonstrated. All product lines added
-
All orders held in separate folders on system
-
Sales order 110692 seen
-
Drawing approval required by customer for approval
-
Commercial checks and financial and technical validation (contract review) carried out
-
Order passed to operations and production for planning
Planned activities have been fully realised for the processes above.
Methods and determination of process results.
- Commercial checks and financial and technical validation (contract review) carried out
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Page 16 of 33
Assessment Report.
Goods receiving/stores: Evidence:
- Items arrive during the day, mainly carriers
- Supplier Manplas Delivery note 210142, 28/2/2023, PO No.229197. 2 product lines
- Items matched against delivery note
- Delivery paperwork matched against purchased
- Discrepancies reported to Purchasing Manager. Back orders normally required
- Stores personnel book items in. Log in provides traceability
- Any Certificates of Conformity passed to Engineering department
- Visual and quantity inspections carried
- Pre determined locations used. Card system used to control stocks
- New pars allocated permanent locations or temporary holding locations
- Slow moving stock assessed by engineering department
- Cycle count checks carried out daily. Each cycle takes about 1 month to complete
- Quarantine location provided. Purchasing department advised
- Purchasing department determine disposition of faulty/damaged items
- Delivery notes filed and passed to Finance for payment
- Production Team Leaders issue works order to stores
- Stores raise pick list. 57598: Internal (Hughes North America) 28/2/2023 evidenced
- Individual operators log items on own system and provides traceability
- Shows all details required by picker
- Stores issue to works and stocks reduced on system
- Items delivered to works areas by stores
- Sage system screenshots viewed
Planned activities have been fully realised for the processes above
Methods and determination of process results.
- Cycle counts carried out
- Stock accuracy monitored
- Slow moving stock assessed
- Random pick checks carried out
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Page 17 of 33
Assessment Report.
Assembly: Premier: Evidence:
-
Process seen and virtual tour via WhatsApp
-
Items recently picked seen on pick lists
-
Works order 57118, SO111862: Johnson Matthey
-
Job pack issued contains drawings, Bill of Material issued to operators. Team leaders responsible for issuing drawings and removing old ones
-
Model 32K cubical showers seen in production.
-
Finished goods area seen
-
Operators sign works order as evidence of final inspection
-
Works order 55347, signed by NH
-
Works order 56324, sales order 111545, signed by JW
-
Final inspection passed labels seen
-
There is no evidence of controlled issue of drawings to operators and removal of older versions +++ See Minor NCR +++
-
ELE008. Fluke multi meter Serial No. 43860322WS. Last calibrated 1/5/2022 (12 monthly) Pass calibration
-
ELE004 Fluke multi meter Serial No. 38050340WS. Last calibrated 21/7/2022 (12 monthly) Pass calibration
-
QMD022 Calibration Master inventory shows all calibrated items
-
Green=valid. Black= out of use +++ See NCR +++
Planned activities have been fully realised for the processes above.
Methods and determination of process results.
- Daily production monitoring carried out
- Local QDCP Cell boards introduced (seen)
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Page 18 of 33
Assessment Report.
Packing & Despatch: Evidence:
- Job sheet from production confirms items ready for despatch
- Packing specification sheet attached to job sheet. Shows any packing requirements including special requirements
- Packing department pack according to schedule
- All items ticked when checked for specification and quantity
- Package details recorded, signed and dated (evidenced)
- 1116661: Vital Energi and 111700: Arco reviewed. Both completed and signed as required
- Shipping documentation completed for domestic and exports. Process described
- HRIS (Human Resource Integrated System) in use
- Annual competence assessments carried out each March. evidenced for JW and NH
Planned activities have been fully realised for the processes above.
Methods and determination of process results.
- Annual competence assessments
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Resource, Competence, training and awareness: Evidence:
Skills matrix previously used. Production Manager is recreating
- Competencies assessed
- All personnel issued with job description
- Personnel assessed by management
- 3 month probation period
- Induction, contract issued
- HRIS (Human Resource Integrated System) in use
- Annual competence assessments carried out each March. Evidenced for JW and NH
Planned activities have been fully realised for the processes above.
Methods and determination of process results.
- Annual competence assessments
Process results
- Planned activities have been achieved.
The above evidence demonstrates, the system’s ability to deliver its intended outcomes and the process is considered to be effective.
Page 19 of 33
Major (1) nonconformities arising from this assessment.
Assessment Report.
Finding Reference Certificate Standard Location reference Assessment Number
Category
2299848-202302-M1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
9.3.1
0008915578-000
3499417
Major
Area/process:
Management review
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
Management Review
General Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.
No formal management review has been conducted since January 2020
Correction/containment
Corrective action
Page 20 of 33
Minor (6) nonconformities arising from this assessment.
Assessment Report.
Finding Reference Certificate Standard Location reference Assessment Number
Category
2299848-202302-N1
Certificate Reference
FM 14474
ISO 9001:2015
Clause
4.4.1
0008915578-000
3499417
Minor
Area/process:
Opening Meeting
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
The product brochure claims ISO Certified to standards that it is not registered to
The organization shall establish, implement, maintain and continually improve a quality management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard.
Hughes Safety Showers Limited hss_brochure_1021_web.pdf claims: • ISO 9001:2015 Quality Management System Certification • ISO 14001:2015 Environmental Management Systems Standard • ISO 45001:2018 Health and Safety Management Systems Standard The business is not registered to ISO14001 or ISO45001
Correction/containment
Corrective action
Page 21 of 33
Assessment Report.
2299848-202302-N2
Certificate Reference
FM 14474
ISO 9001:2015
Clause
9.2.1
0008915578-000
3499417
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Internal audits QMS
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
The internal audit system is not effective
The organization shall conduct internal audits at planned intervals to provide information on whether the quality management system: a) conforms to:
- the organization’s own requirements for its quality management system;
- the requirements of this International Standard; b) is effectively implemented and maintained.
- Manufacturing Composites. 08/2022, planned for 22/5/2022. not available. Audit plan shows audit planned but not completed. Audit appears to be misfiled
- QMS systems planned for 29/5/2022. Not completed
- 2023 audit plan to be created
Correction/containment
Corrective action
Page 22 of 33
Assessment Report.
2299848-202302-N3
Certificate Reference
FM 14474
ISO 9001:2015
Clause
10.2.2
0008915578-000
3499417
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Nonconformity and corrective action
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
The requirements have not been met
The organization shall retain documented information as evidence of: a) the nature of the nonconformities and any subsequent actions taken; b) the results of any corrective action.
- QMD045 Log unused since 2020/2021
Correction/containment
Corrective action
Page 23 of 33
Assessment Report.
2299848-202302-N4
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.5.3.1
0008915578-000
3499417
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Nonconformity and corrective action
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
Document control requirements have not been fully met
Documented information required by the quality management system and by this International Standard shall be controlled to ensure: a) it is available and suitable for use, where and when it is needed; b) it is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).
Not all documents have been reviewed as required by QMS008 1.1H, 26/3/2021 eg:
- QMS015, issue 1.4, 23/12/2020
- QMS008, issue 1.1H, 26/3/2021
- QMS009, Issue 1.1E, 24/1/2019
Correction/containment
Corrective action
Page 24 of 33
Assessment Report.
2299848-202302-N5
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.1.5.2
0008915578-000
3499417
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Assembly: Premier
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
There is a lack of control regarding calibration
Measurement traceability When measurement traceability is a requirement, or is considered by the organization to be an essential part of providing confidence in the validity of measurement results, measuring equipment shall be: a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standards exist, the basis used for calibration or verification shall be retained as documented information;
The organization shall determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and shall take appropriate action as necessary.
ELE004 Fluke multi meter Serial No. 38050340WS. Last calibrated 21/7/2022 (12 monthly) Pass calibration. QMD022 Calibration Master inventory shows due 9/6/2022
QMD022 Calibration Master inventory shows:
- ELE001 Meggar Insulation Continuity Tester, due 1/4/2022
- ELE002 Meggar Loop RCD Tester, due 1/4/2022
- ELE005 Fluke PAT Tester shows calibration, due 1/4/2022
Correction/containment
Corrective action
Page 25 of 33
Assessment Report.
2299848-202302-N6
Certificate Reference
FM 14474
ISO 9001:2015
Clause
7.5.3.2
0008915578-000
3499417
Minor
Finding Reference Certificate Standard Location reference Assessment Number
Category
Area/process:
Assembly: Premier
Statement of non- conformance:
Clause requirements
Objective Evidence
Cause
There is a lack of control regarding issue of drawings to the shop floor
For the control of documented information, the organization shall address the following activities, as applicable: a) distribution, access, retrieval and use; b) storage and preservation, including preservation of legibility; c) control of changes (e.g. version control); d) retention and disposition.
There is no evidence of controlled issue of drawings to operators and removal of older versions
Correction/containment
Corrective action
Page 26 of 33
Assessment Report.
Next visit objectives, scope and criteria
The objective of the assessment is to conduct a surveillance assessment and look for positive evidence to verify that elements of the scope of certification and the requirements of the management standard are effectively addressed by the organization’s management system; that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organization’s specified objectives as applicable with regard to the scope of the management standard; to confirm the ongoing achievement and applicability of the forward strategic plan.
The scope of the assessment is the documented management system with relation to the requirements of ISO9001:2015 and the defined assessment plan provided in terms of locations and areas of the system and organization to be assessed.
ISO9001:2015 Hughes management system documentation
Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation of the visit by the organization within 30 days of an agreed visit date. It is a condition of registration that a deputy management representative be nominated. It is expected that the deputy would stand in should the management representative find themselves unavailable to attend an agreed visit within 30 days of its conduct.
Page 27 of 33
Next visit plan
Date
Auditor
Time
Area/process
Clause
27/04/2023
Berkay Ozgil 09:00 Opening Meeting
Assessment Report.
09:30
NCR Close Out
12:30
Lunch
13:00
NCR Close Out
15:00
Report Preparation
16:00
Closing Meeting
Page 28 of 33
Assessment Report.
Appendix: Your certification structure & ongoing assessment programme
Scope of certification
FM 14474 (ISO 9001:2015) The design, development, manufacture and supply of industrial safety showers, eyebaths, decontamination units, cubicles and peripherals to company or customer specifications.
Assessed location(s)
The audit has been performed at Central Office, Permanent Locations.
Stockport / FM 14474 (ISO 9001:2015)
Location reference Address
Visit type
Assessment number
Assessment dates
0008915578-000 Hughes Safety Showers Limited Whitefield Road Bredbury Stockport SK6 2SS United Kingdom
Continuing assessment (surveillance)
3499417
28/02/2023
Deviation from audit plan
Total number of Employees
No
80
Effective number of Employees Scope of activities at the site The design, development, manufacture and supply of
80
industrial safety showers, eyebaths, decontamination units, cubicles and peripherals to company or customer specifications.
Assessment duration
1 day(s)
Page 29 of 33
Certification assessment programme
Certificate number - FM 14474 Location reference - 0008915578-000
Assessment Report.
Audit1
Audit2
Audit3
Audit4
Audit5
Audit6
Audit7
01/22
07/22
01/23
07/23
01/24
07/24
04/23
1
X
X
X
X
X
X
1
X
X
X
X
X
X
X
X
Business area/location
Date (mm/yy):
Duration (days):
QMS Objectives, targets and management programmes
Management review
Internal audits QMS
Changes in context, interested parties and needs and expectations
Risks and Opportunities
Customer satisfaction/complaints
Technical Design & Dev & drawing control
Servicing dept. (site visit once in cycle or office review of controls) - Not yet added to scope of certification
Goods receiving/stores
Purchasing/Supplier Management & Contractor control
Fabrication
Assembly: Tank showers Plus test bed
Assembly: Premier
Assembly: EXP
Order processing Export
Packing & Despatch
Resource, Competence, training and awareness
Nonconformity and corrective action
X
X
Order processing Decontamination
Order Processing UK
Leadership and commitment top management discussion
Recertification by strategic review
NCR Close Out
Page 30 of 33
1
X
X
X
X
X
X
X
X
X
X
X
X
1
X
X
X
X
X
X
X
X
X
1
X
X
X
X
X
X
X
X
X
X
X
X
1
1
X
X
X
X
X
X
Assessment Report.
Expected outcomes for accredited certification What accredited management system certification means? To achieve an organization’s objectives related to the Expected Outcomes intended by the management systems standard, the accredited management system certification is expected to provide confidence that the organization has a management system that conforms to the applicable requirements of the specific ISO standard.
In particular, it is to be expected that the organization • has a system which is appropriate for its organizational context and certification scope, a defined policy appropriate for the intent of the specific management system standard and to the nature, scale and impacts of its activities, products and services over their lifecycles, is addressing risks and opportunities associated with its context and objectives; • analyses and understands customer needs and expectations, as well as the relevant statutory and regulatory requirements related to its products, processes and services; • ensures that product, process and service characteristics have been specified in order to meet customer and applicable statutory/regulatory requirements; • has determined and is managing the processes needed to achieve the Expected Outcomes intended by the management system standard; • has ensured the availability of resources necessary to support the operation and monitoring of these products, processes and services; • monitors and controls the defined product process and service characteristics; • aims to prevent nonconformities, and has systematic improvement processes in place including the addressing of complaints from interested parties; • has implemented an effective internal audit and management review process; • is monitoring, measuring, analysing, evaluating and improving the effectiveness of its management system and has implemented processes for communicating internally, as well as responding to and communicating with interested external parties.
What accredited management systems certification does not mean? It is important to recognize that management system standards define requirements for an organization’s management system, and not the specific performance criteria that are to be achieved (such as product or service standards, environmental performance criteria etc).
Accredited management systems certification should provide confidence in the organization’s ability to meet its objectives related to the intent of the management system standard. A management systems audit is not a full legal compliance audit, and does not necessarily ensure ethical behaviour or that the organization will always achieve 100% conformity and legal compliance, though this should of course be a permanent goal.
Within its scope of certification, accredited management systems certification does not imply or ensure, for example: • that the organization is providing a superior product and service, or • that the organization’s product and service itself is certified as meeting the requirements of an ISO (or any other) standard or specification.
Page 31 of 33
Assessment Report.
Definitions of findings:
Nonconformity: Non-fulfilment of a requirement.
Major nonconformity: Nonconformity that affects the capability of the management system to achieve the intended results. Nonconformities could be classified as major in the following circumstances: • If there is a significant doubt that effective process control is in place, or that products or services will meet specified requirements; • A number of minor nonconformities associated with the same requirement or issue could demonstrate a systemic failure and thus constitute a major nonconformity.
Minor nonconformity: Nonconformity that does not affect the capability of the management system to achieve the intended results.
Opportunity for improvement: It is a statement of fact made by an assessor during an assessment, and substantiated by objective evidence, referring to a weakness or potential deficiency in a management system which if not improved may lead to nonconformity in the future. We may provide generic information about industrial best practices but no specific solution shall be provided as a part of an opportunity for improvement.
How to contact BSI
Visit the BSI Connect Portal, our web-based self-service tool to access all your BSI assessment and testing data at a time that’s convenient to you. View future audit schedules, submit your corrective action plans and download your reports and Mark of Trust logos to promote your achievement. Plus, you can benchmark your performance using our dashboards to help with your continual improvement journey.
Should you wish to speak with BSI in relation to your certification, please contact your local BSI office – contact details available from the BSI website: https://www.bsigroup.com/en-GB/UK-office-locations/
Page 32 of 33
Assessment Report.
Notes
This report and related documents are prepared for and only for BSI’s client and for no other purpose. As such, BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for or in connection with any other purpose for which the Report may be used, or to any other person to whom the Report is shown or in to whose hands it may come, and no other persons shall be entitled to rely on the Report. If you wish to distribute copies of this report external to your organization, then all pages must be included.
BSI, its staff and agents shall keep confidential all information relating to your organization and shall not disclose any such information to any third party, except that in the public domain or required by law or relevant accreditation bodies. BSI staff, agents and accreditation bodies have signed individual confidentiality undertakings and will only receive confidential information on a ‘need to know’ basis.
This audit was conducted through document reviews, interviews and observation of activities. The audit method used was based on sampling the organization’s activities and it was aimed to evaluate the fulfilment of the audited requirements of the relevant management system standard or other normative document and confirm the conformity and effectiveness of the management system and its continued relevance and applicability for the scope of certification.
As this audit was based on a sample of the organization’s activities, the findings reported do not imply to include all issues within the system.
Regulatory compliance
BSI conditions of contract for this visit require that BSI be informed of all relevant regulatory non- compliance or incidents that require notification to any regulatory authority. Acceptance of this report by the client signifies that all such issues have been disclosed as part of the assessment process and agreement that any such non-compliance or incidents occurring after this visit will be notified to the BSI client manager as soon as practical after the event.
Page 33 of 33
File: QMS000 Quality Manual - Customer.pdf
HUGHES SAFETY SHOWERS QUALITY MANAGEMENT SYSTEM
Doc No: QMS000
Quality Manual - Customer
Issue: 1.2F BBS EN ISO 9001:2015
Page 1 of 10
Document
:
QMS000 Quality Manual - Customer
Amendment Record Sheet
Issue
Date
Issued By
:
:
:
1.2F
02/01/2020
Martin Eccles
Amendment Record
Issue
Date
Amendment Description and Letter
Issued By
1.2
12/09/2017
A – Transition to 9001:2015
Daniel Nixon
standard
15/01/2018
B – Amendments to Quality Policy
Daniel Nixon
14/01/2019
C – Amendments to Quality Policy
Barbara Derecka
13/06/2019
D - Amendments to Quality Policy Martin Eccles
16/12/2019
E – Added Supplier Audits
Martin Eccles
02/01/2020
F – Policy & Structure Update
Martin Eccles
1.2
1.2
1.2
1.2
1.2
Page 2 of 10
“SETTING THE STANDARD FOR SAFETY”
QMS000 Quality Manual - Customer
1.0
Scope
The design, development, manufacture and supply of industrial safety showers, eyebaths, decontamination units, cubicles and peripheries to company or customer requirements in the United Kingdom.
2.0 Overview and company history
•
The Company was founded in July 1950 by John D Hughes M B E, a qualified Mechanical Engineer and father of the present Managing Director. Activities
included the fabrication of pipe work and pressure vessels along with the erection of pipelines and structural steelwork for the chemical and petrochemical industries.
Whilst working on various sites where chemicals were being manufactured, the Company’s employees became aware of an absence of effective Emergency Shower and Eyewash facilities. This deficiency was painfully highlighted on several occasions when chemical or other burns were suffered. Such as the case when a Hughes employee, Charlie Gamble, accidentally stepped into a tank containing a sulphurous mixture, causing burns to his foot and leg. The only decontamination facility on the site was a domestic cast iron bath half full of stagnant, contaminated water!
From these observations, the Company began designing and developing a range of Emergency Safety Showers and Eyebaths long before any of the current HSE/COSHH requirements or recommendations. Initially, these Emergency Showers and Eyebaths were rather crude and basic, but with feedback and constructive criticism from users, designs were improved and refinements such as frost protection were included into unit design.
With a steady increase in demand for such equipment, J. D. Hughes Fabrications Limited was incorporated in September 1968 specifically to manufacture Emergency Shower and Eyebath equipment. The Company soon became the market leader and for the past forty years, has been the largest specialist manufacturer of this type of equipment throughout Europe.
Since taking control of the Company in the late seventies, Tony D. Hughes, son of the founder, and a qualified Mechanical Engineer, has brought his own personal touch and engineering expertise to the Company and its products. Under his direction all products have been the subject of continual design and development from both functional and aesthetic aspects.
With a philosophy of only using the very best materials around, and, building each Emergency Shower and Eye/Face wash unit to the highest achievable standard, Hughes products are widely regarded as the best available on the market with an expected life span that far exceeds that of the nearest rivals.
Page 3 of 10
In 1992, accreditation to BS EN ISO 9002 was further evidence of the Company’s commitment to quality. In December 2002, this accreditation was re-certified to the rigorous certification of BS EN ISO 9001:2000.
In 2009, we achieved the Environmental Management Standard ISO 14001:2004. In 2010, we became the first manufacturing company in the North West to achieve the Investors in People-Gold Award. This followed on from the award of the IIP Standard in 2002 and develops the criteria of the original award into a new and improved standard. Hughes has always set very high standards in its personnel development, training and working conditions, therefore only a limited number of new measures had to be implemented to obtain the Investors in People Gold Accreditation.
In 2012, at our review with Investors in People, we once again achieved Gold standard. On this occasion, we also received the Investors in People Health and Wellbeing Award in recognition of Company initiatives to promote good health among staff. In the same year, we were also reassessed and retained our Environmental Management Standard ISO 14001 and the Quality Standard ISO 9001 both accredited by the British Standards Institute.
These important achievements highlight our commitment to act as a responsible employer and member of the community.
They were followed by a Queen’s Award for Enterprise: International Trade 2012 - Continuous Achievement. This held special significance as it came in the same year we celebrated Her Majesty’s Diamond Jubilee. It also marked a second success for Hughes in this prestigious award, having previously won a Queen’s Award for Enterprise International Trade in 2006.
Since the early 1990’s, J. D. Hughes Fabrications Ltd has extended its range of activities by becoming involved in other associated businesses. To complement the Portaflex Decontamination Shower, a comprehensive range of Mass Decontamination Units has been developed for the Emergency Services and the Military, as well as for use by the Chemical, Petrochemical and associated Industries.
In 2000, Hughes opened an office in Germany, Hughes Notduschen GmbH, and formed a new company The Emergency Shower Company Limited to compete with their biggest competitor, The Safety Shower Company, which Hughes successfully acquired in December 2003.
To simplify things and to avoid confusion by their customers, the Company was renamed, and in 1997 became the J. D. Hughes Group Plc, with the trading companies Hughes Safety Showers Ltd, The Emergency Shower Company Limited and Hughes Notduschen GmbH becoming wholly owned subsidiaries.
In 2006, Hughes opened a sales office/warehouse in Sharjah, United Arab Emirates, near Dubai, relocating to larger premises nearby in 2010 to provide additional warehouse space and larger offices. In 2006, we also embarked on a joint venture in Canada, establishing an office to cover the North American market. In 2010, the North American business expanded by opening a sales office in Houston, Texas.
Page 4 of 10
To accommodate increasing sales, we opened the new Operations Centre in 2010, close to the existing factory. This provided much needed extra manufacturing capacity, and additional office space for administration and training.
May 2016 saw Hughes Safety Showers Ltd join the Justrite Manufacturing Co. family of industrial hazardous safety and environmental spill containment products.
3.0 General
•
Hughes Safety Showers (HSS) have developed and implemented the Quality Management System (QMS) described in this manual to help our organisation
operate with increased effectiveness and efficiency with an overall aim of enhancing customer satisfaction.
The QMS is designed to assist with the identification, interaction, control, monitoring, analysis and improvement of all key business processes.
The effectiveness of the QMS is regularly audited, reviewed and improved in accordance with ISO 9001:2015 and the needs of the business.
All QMS documentation necessary to support the key business processes has been prepared in accordance with the requirements of applicable standards.
Page 5 of 10
Quality Policy
Hughes Safety Showers Limited (HSS) is Europe’s largest manufacturer of emergency showers and eyebaths with an unparalleled reputation for high product quality, durability and value for money.
Through ethical, fair and transparent business transactions, we strive to serve our customers, regularly reviewing company processes and relevant manufacturing methods, in line with the ‘Justrite way’.
Our policy is of continuous improvement, driven by a focused management team and embraced by all. Supported with targeted KPIs that are structured and reviewed within the group Dploy performance management system, we strive to improve our performance, achieve our corporate objectives and provide all stakeholders with increasing quality and commitment.
Our company is committed to satisfying our customers. Our objective is to provide products on time, correct to specification, with actual performance measured and reviewed, striving for excellence while respecting all legal requirements concerning the manufacturing of safety showers and eyebaths. Our company undertakes to supply only safety equipment that fully complies with the standards and regulations and claims made relating to those products.
Our quality system is supported by our BS EN ISO 9001 certification.
Hughes Safety Showers is committed to our employees, offering development through training, coaching and mentoring and delivering profitable performance, enabling us to achieve our objectives. We are wholly committed to our customers, conducting business in an open and fair manner, offering support and service through respectful collaboration.
Issued – 02/01/2020
Page 6 of 10
Structure of Quality System Documentation
Quality Manual
Quality System Procedures
Quality Control Data and Records
Our QMS complies with all applicable requirements contained in ISO 9001:2015.
Hughes Safety Showers documented system shall include:
• Statements documented of a quality policy and objectives
• Quality Manual
• Documented procedures required by the international standard ISO 9001:2015.
• Documents needed by the organisation to ensure the effective planning, operation and
control of its processes
• Quality records required by the international standard ISO 9001:2015
• Any additional quality system requirement imposed by applicable regulatory authorities
as the need arises.
Page 7 of 10
Organisation Responsibilities & Authority
Key Responsibilities
General Manager
The General Manager has the final authority on all quality matters pertinent to the quality system as established and defined within this manual. They hold a primary responsibility to structure a quality programme which will include all departments of Hughes Safety Showers to ensure compliance with quality requirements and legislation. The General Manager is also responsible for the control of all manufacturing, administration and personnel functions required to ensure customers contractual requirements are met, ensuring the promotion of customer focus throughout.
Operations Manager
Reporting to the managing director and leading the operations team, the role of the operations manager is a senior position in the organisation and is there to ensure that all parts of the order fulfilment process comes together to deliver the correct quality of final product. By liaising and understanding all aspects of production, Operation Managers can oversee the quality of outputs.
SHEQ Technician
The SHEQ Technician, irrespective of other responsibilities, has defined authority and responsibility for ensuring that the quality management system conforms to the requirements of the BS EN ISO 9001. The SHEQ Technician is also responsible for encouraging feedback about processes delivering the intended outputs, as well as continuous improvement across departments, identifying improvement opportunities through various methods including Internal Audit and facilitating change
Business Cell Managers /Team Leaders
All Business Cell Managers/Team Leaders are responsible for ensuring that the quality system is effectively implemented and adhered to in their respective units. They are also responsible for encouraging feedback about continuous improvement within their department, identifying improvement opportunities and managing change. They also take inspection responsibility for all output from within their manufacturing unit.
Fitters/Assemblers/Operators
Responsible to the Business Cell Managers, the Fitters/Assemblers/Operators are responsible for the compliance to job sheet Instructions, Technical Drawings and Standard Operating Procedural Requirements, Interim and Final Inspection and personal responsibility for the quality of any work undertaken.
Page 8 of 10
5.0
Quality Management System Processes
The following process map details the sequence and interaction of the HSS quality management system processes.
Page 9 of 10
QMS No: QMS-001 QMS-002 QMS-003 QMS-004 QMS-005 QMS-006 QMS-008 QMS-009 QMS-010 QMS-013 QMS-014 QMS-014B QMS-014C QMS-014D QMS-015 QMS-016 QMS-018 QMS-020 QMS-021 QMS-022 QMS-025 QMS-026 QMS-027 QMS-030 QMS-034 QMS-039 QMS-042 QMS-043 QMS-044 QMS-045 QMS-046 QMS-047 QMS-048 QMS-049 QMS-050 QMS-051 QMS-052 QMS-053
Title
Control of Documents Control of Records Internal Audits Control of Non-Conforming Products Corrective Action Preventive Action Management Review Sales In-Process Inspection Training STD/EXP Shower Test Process (Unheated & Heated) Tank Shower Test Process Bowser Test Process STD-TC-100K Shower Test Process Complaints & Discrepancies Welding Fabrication Positive Material Identification (PMI) & Alloy Verification Calibration Spray Painting Packing Site Storage, Preservation & Rust Prevention Material Traceability Hydrostatic Testing On-Site Service Warranty Report Goods Inward Inspection & Production Rejection Production Galvanising Purchasing Stocktake Powder Coating Flameproof Wiring and Inspection Protective Equipotential Bonding - Earth Communication Suppliers & External Providers Design & Development Identifying, Determining and Management of risk and opportunities Supplier Audits
Page 10 of 10
Project: Q-21699 - Saipem COMP2 Folder: Rev 1 Quote Sent