HUGHES SAFETY SHOWERS QUALITY MANAGEMENT SYSTEM
Doc No: QMS000
Quality Manual - Customer
Issue: 1.2F BBS EN ISO 9001:2015
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Document
:
QMS000 Quality Manual - Customer
Amendment Record Sheet
Issue
Date
Issued By
:
:
:
1.2F
02/01/2020
Martin Eccles
Amendment Record
Issue
Date
Amendment Description and Letter
Issued By
1.2
12/09/2017
A – Transition to 9001:2015
Daniel Nixon
standard
15/01/2018
B – Amendments to Quality Policy
Daniel Nixon
14/01/2019
C – Amendments to Quality Policy
Barbara Derecka
13/06/2019
D - Amendments to Quality Policy Martin Eccles
16/12/2019
E – Added Supplier Audits
Martin Eccles
02/01/2020
F – Policy & Structure Update
Martin Eccles
1.2
1.2
1.2
1.2
1.2
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“SETTING THE STANDARD FOR SAFETY”
QMS000 Quality Manual - Customer
1.0
Scope
The design, development, manufacture and supply of industrial safety showers, eyebaths, decontamination units, cubicles and peripheries to company or customer requirements in the United Kingdom.
2.0 Overview and company history
•
The Company was founded in July 1950 by John D Hughes M B E, a qualified Mechanical Engineer and father of the present Managing Director. Activities
included the fabrication of pipe work and pressure vessels along with the erection of pipelines and structural steelwork for the chemical and petrochemical industries.
Whilst working on various sites where chemicals were being manufactured, the Company’s employees became aware of an absence of effective Emergency Shower and Eyewash facilities. This deficiency was painfully highlighted on several occasions when chemical or other burns were suffered. Such as the case when a Hughes employee, Charlie Gamble, accidentally stepped into a tank containing a sulphurous mixture, causing burns to his foot and leg. The only decontamination facility on the site was a domestic cast iron bath half full of stagnant, contaminated water!
From these observations, the Company began designing and developing a range of Emergency Safety Showers and Eyebaths long before any of the current HSE/COSHH requirements or recommendations. Initially, these Emergency Showers and Eyebaths were rather crude and basic, but with feedback and constructive criticism from users, designs were improved and refinements such as frost protection were included into unit design.
With a steady increase in demand for such equipment, J. D. Hughes Fabrications Limited was incorporated in September 1968 specifically to manufacture Emergency Shower and Eyebath equipment. The Company soon became the market leader and for the past forty years, has been the largest specialist manufacturer of this type of equipment throughout Europe.
Since taking control of the Company in the late seventies, Tony D. Hughes, son of the founder, and a qualified Mechanical Engineer, has brought his own personal touch and engineering expertise to the Company and its products. Under his direction all products have been the subject of continual design and development from both functional and aesthetic aspects.
With a philosophy of only using the very best materials around, and, building each Emergency Shower and Eye/Face wash unit to the highest achievable standard, Hughes products are widely regarded as the best available on the market with an expected life span that far exceeds that of the nearest rivals.
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In 1992, accreditation to BS EN ISO 9002 was further evidence of the Company’s commitment to quality. In December 2002, this accreditation was re-certified to the rigorous certification of BS EN ISO 9001:2000.
In 2009, we achieved the Environmental Management Standard ISO 14001:2004. In 2010, we became the first manufacturing company in the North West to achieve the Investors in People-Gold Award. This followed on from the award of the IIP Standard in 2002 and develops the criteria of the original award into a new and improved standard. Hughes has always set very high standards in its personnel development, training and working conditions, therefore only a limited number of new measures had to be implemented to obtain the Investors in People Gold Accreditation.
In 2012, at our review with Investors in People, we once again achieved Gold standard. On this occasion, we also received the Investors in People Health and Wellbeing Award in recognition of Company initiatives to promote good health among staff. In the same year, we were also reassessed and retained our Environmental Management Standard ISO 14001 and the Quality Standard ISO 9001 both accredited by the British Standards Institute.
These important achievements highlight our commitment to act as a responsible employer and member of the community.
They were followed by a Queen’s Award for Enterprise: International Trade 2012 - Continuous Achievement. This held special significance as it came in the same year we celebrated Her Majesty’s Diamond Jubilee. It also marked a second success for Hughes in this prestigious award, having previously won a Queen’s Award for Enterprise International Trade in 2006.
Since the early 1990’s, J. D. Hughes Fabrications Ltd has extended its range of activities by becoming involved in other associated businesses. To complement the Portaflex Decontamination Shower, a comprehensive range of Mass Decontamination Units has been developed for the Emergency Services and the Military, as well as for use by the Chemical, Petrochemical and associated Industries.
In 2000, Hughes opened an office in Germany, Hughes Notduschen GmbH, and formed a new company The Emergency Shower Company Limited to compete with their biggest competitor, The Safety Shower Company, which Hughes successfully acquired in December 2003.
To simplify things and to avoid confusion by their customers, the Company was renamed, and in 1997 became the J. D. Hughes Group Plc, with the trading companies Hughes Safety Showers Ltd, The Emergency Shower Company Limited and Hughes Notduschen GmbH becoming wholly owned subsidiaries.
In 2006, Hughes opened a sales office/warehouse in Sharjah, United Arab Emirates, near Dubai, relocating to larger premises nearby in 2010 to provide additional warehouse space and larger offices. In 2006, we also embarked on a joint venture in Canada, establishing an office to cover the North American market. In 2010, the North American business expanded by opening a sales office in Houston, Texas.
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To accommodate increasing sales, we opened the new Operations Centre in 2010, close to the existing factory. This provided much needed extra manufacturing capacity, and additional office space for administration and training.
May 2016 saw Hughes Safety Showers Ltd join the Justrite Manufacturing Co. family of industrial hazardous safety and environmental spill containment products.
3.0 General
•
Hughes Safety Showers (HSS) have developed and implemented the Quality Management System (QMS) described in this manual to help our organisation
operate with increased effectiveness and efficiency with an overall aim of enhancing customer satisfaction.
The QMS is designed to assist with the identification, interaction, control, monitoring, analysis and improvement of all key business processes.
The effectiveness of the QMS is regularly audited, reviewed and improved in accordance with ISO 9001:2015 and the needs of the business.
All QMS documentation necessary to support the key business processes has been prepared in accordance with the requirements of applicable standards.
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Quality Policy
Hughes Safety Showers Limited (HSS) is Europe’s largest manufacturer of emergency showers and eyebaths with an unparalleled reputation for high product quality, durability and value for money.
Through ethical, fair and transparent business transactions, we strive to serve our customers, regularly reviewing company processes and relevant manufacturing methods, in line with the ‘Justrite way’.
Our policy is of continuous improvement, driven by a focused management team and embraced by all. Supported with targeted KPIs that are structured and reviewed within the group Dploy performance management system, we strive to improve our performance, achieve our corporate objectives and provide all stakeholders with increasing quality and commitment.
Our company is committed to satisfying our customers. Our objective is to provide products on time, correct to specification, with actual performance measured and reviewed, striving for excellence while respecting all legal requirements concerning the manufacturing of safety showers and eyebaths. Our company undertakes to supply only safety equipment that fully complies with the standards and regulations and claims made relating to those products.
Our quality system is supported by our BS EN ISO 9001 certification.
Hughes Safety Showers is committed to our employees, offering development through training, coaching and mentoring and delivering profitable performance, enabling us to achieve our objectives. We are wholly committed to our customers, conducting business in an open and fair manner, offering support and service through respectful collaboration.
Issued – 02/01/2020
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Structure of Quality System Documentation
Quality Manual
Quality System Procedures
Quality Control Data and Records
Our QMS complies with all applicable requirements contained in ISO 9001:2015.
Hughes Safety Showers documented system shall include:
• Statements documented of a quality policy and objectives
• Quality Manual
• Documented procedures required by the international standard ISO 9001:2015.
• Documents needed by the organisation to ensure the effective planning, operation and
control of its processes
• Quality records required by the international standard ISO 9001:2015
• Any additional quality system requirement imposed by applicable regulatory authorities
as the need arises.
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Organisation Responsibilities & Authority
Key Responsibilities
General Manager
The General Manager has the final authority on all quality matters pertinent to the quality system as established and defined within this manual. They hold a primary responsibility to structure a quality programme which will include all departments of Hughes Safety Showers to ensure compliance with quality requirements and legislation. The General Manager is also responsible for the control of all manufacturing, administration and personnel functions required to ensure customers contractual requirements are met, ensuring the promotion of customer focus throughout.
Operations Manager
Reporting to the managing director and leading the operations team, the role of the operations manager is a senior position in the organisation and is there to ensure that all parts of the order fulfilment process comes together to deliver the correct quality of final product. By liaising and understanding all aspects of production, Operation Managers can oversee the quality of outputs.
SHEQ Technician
The SHEQ Technician, irrespective of other responsibilities, has defined authority and responsibility for ensuring that the quality management system conforms to the requirements of the BS EN ISO 9001. The SHEQ Technician is also responsible for encouraging feedback about processes delivering the intended outputs, as well as continuous improvement across departments, identifying improvement opportunities through various methods including Internal Audit and facilitating change
Business Cell Managers /Team Leaders
All Business Cell Managers/Team Leaders are responsible for ensuring that the quality system is effectively implemented and adhered to in their respective units. They are also responsible for encouraging feedback about continuous improvement within their department, identifying improvement opportunities and managing change. They also take inspection responsibility for all output from within their manufacturing unit.
Fitters/Assemblers/Operators
Responsible to the Business Cell Managers, the Fitters/Assemblers/Operators are responsible for the compliance to job sheet Instructions, Technical Drawings and Standard Operating Procedural Requirements, Interim and Final Inspection and personal responsibility for the quality of any work undertaken.
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5.0
Quality Management System Processes
The following process map details the sequence and interaction of the HSS quality management system processes.
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QMS No: QMS-001 QMS-002 QMS-003 QMS-004 QMS-005 QMS-006 QMS-008 QMS-009 QMS-010 QMS-013 QMS-014 QMS-014B QMS-014C QMS-014D QMS-015 QMS-016 QMS-018 QMS-020 QMS-021 QMS-022 QMS-025 QMS-026 QMS-027 QMS-030 QMS-034 QMS-039 QMS-042 QMS-043 QMS-044 QMS-045 QMS-046 QMS-047 QMS-048 QMS-049 QMS-050 QMS-051 QMS-052 QMS-053
Title
Control of Documents Control of Records Internal Audits Control of Non-Conforming Products Corrective Action Preventive Action Management Review Sales In-Process Inspection Training STD/EXP Shower Test Process (Unheated & Heated) Tank Shower Test Process Bowser Test Process STD-TC-100K Shower Test Process Complaints & Discrepancies Welding Fabrication Positive Material Identification (PMI) & Alloy Verification Calibration Spray Painting Packing Site Storage, Preservation & Rust Prevention Material Traceability Hydrostatic Testing On-Site Service Warranty Report Goods Inward Inspection & Production Rejection Production Galvanising Purchasing Stocktake Powder Coating Flameproof Wiring and Inspection Protective Equipotential Bonding - Earth Communication Suppliers & External Providers Design & Development Identifying, Determining and Management of risk and opportunities Supplier Audits
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Project: Q-21699 - Saipem COMP2 Folder: Zipped